How should I package my return?
To make sure that we can process your return as quickly as possible, please follow these steps when returning your package.
- Make sure all of the returned items are in the box/mailing envelope with your invoice.
- Download and print the shipping label attached to your approved RMA (Return) email. The Return shipping label is only valid for seven business days after being received.
- Go to your local post office to ship the package using a standard shipping mailing envelope/box. (Expedited & Express packaging will cause delays in receiving your return from the mail carrier using the Standard Shipping pre-paid label)
- You will receive a confirmation email as soon as our Returns Department has processed your item. Please allow 3-5 business days once your return has been received for your refund or store credit to be processed.
*If you are returning an item that qualified for a free gift, you must return the free gift as well. If you do not return the free gift the retail price for the item will be deducted from your refund. Free gift items are only valid when purchased in part with the promotional item.