How do I cancel my order or add/remove an item?
Once an order has been placed we are unable to add or remove items. You can contact our customer support team and request to have your order canceled so you can place a new order with the correct item(s).
Orders placed before 12 PM PST (M-F) are expected ship the same day. If you need to cancel your order you can call us at 1 (888) 438-5443 within 1 hour of placing your order and we will try to make every effort to honor your cancellation request! If your order has already been processed, we will no longer be able to grant your cancellation request.
Shoppers generally appreciate how quickly we process and pack orders. However, we understand this can be frustrating should you decide to cancel an order before it ships and are informed it's too late. Don't worry, you can use our online return system within 30 days of your order date and send it back to us. For more details, see our Return Policy.