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Frequently Asked Questions

About Us

Who is INTO THE AM? We are a team of artists and creators, who share a common vision. We see clothing as a canvas to express what drives you. Since 2012, we’ve developed premium apparel that elevates…

Updated 3 months ago by Garrett Smith

How do I become a Promoter?

Joining INTO THE AM's Content Creator Program couldn't be easier! Simply follow the steps below to become a promoter in no time. Go to our Creators Program page HERE. Fill out our Affiliate Applicati…

Updated 3 months ago by Garrett Smith

How to wash our wool hats?

"Hand washing is often considered to be the safest method of washing wool accessories because it offers complete control over how the material is handled. While the newer washing machines today offer…

Updated 3 months ago by Garrett Smith

What is the difference between "Ready-to-Ship" and "Made-to-Order"?

Garments that are "Ready-to-Ship" ship directly from our California warehouse within 1-2 days from the time you placed your order. Garments that are "Made-to-Order" are handmade after your order is p…

Updated 3 months ago by Garrett Smith

What is a "crafting period"?

A crafting period refers to the time it takes to create your "Made-to-Order" item(s). For example, if you purchase a product with a "7 business days" crafting period, that means your product will be…

Updated 3 months ago by Garrett Smith

What sizes do you offer?

Most of our garments range in size from XS-3XL. You can find a size chart in the product description portion of each product page. If you don’t see your size in a particular garment, don’t hesitate t…

Updated 3 months ago by Garrett Smith

Do your clothes shrink after I wash them?

All of our garments come with specific wash/care instructions to help you prevent damaging your items. Keep in mind, we offer many different types of fabrics on our site and every fabric needs to be…

Updated 3 months ago by Garrett Smith

What do you mean when you say a product is "handmade"?

A lot of the products sold on our site are actually made by hand. We employ many skilled artisans that help bring our creative visions to life! All products that are "Made-to-Order" are handmade afte…

Updated 3 months ago by Garrett Smith

Do you sell any brands other than INTO THE AM?

We are proud to offer many of our favorite brands on intotheam.com! From our sister brands, EmazingLights and iHeartRaves, to industry trailblazers like *Zox Straps*, we have everything you need to l…

Updated 3 months ago by Garrett Smith

I really like an item I saw on your Instagram, how do I find it on your site?

We’ve made our Instagram shoppable! Just click here to shop your favorite looks!

Updated 3 months ago by Garrett Smith

The item I want is sold out! When will it be back in stock?

If an item you want is currently unavailable, you can add your email address to the "back in stock" notification box on the product page. Once the item is restocked, you will receive an email letting…

Updated 3 months ago by Garrett Smith

What if I’m not happy with my purchase?

All of our products come with a 100% satisfaction guarantee! If you are not completely satisfied with any of the items in your purchase, you can return them within 30 days of your order receipt. Prod…

Updated 3 months ago by Garrett Smith

Where can I find the Size Chart?

Click on the icon located directly above the Size Options on a product page. You can find the Size Options to the right of the product photo and above the "add to cart" button. If you have any questi…

Updated 3 months ago by Garrett Smith

California Proposition 65

The following is a notice to residents of California regarding Proposition 65:. California’s Proposition 65 entitles California consumers to special warnings for Products that contain chemicals known…

Updated 3 months ago by Garrett Smith

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