Frequently Asked Questions
- ★ What are your shipping rates and delivery times?
- What countries do you not offer shipping to?
- What should I do if my tracking information says 'Return to Sender'?
- How do I refuse an order?
- My tracking information says my order has been marked delivered, but I have not received. What should I do?
- Import Tax & Duty Fees (International Customers)
- What should I do if my shipping is delayed by the mail carrier?
- Do you offer free shipping?
- How do I track my order?
- Do you ship out orders over the weekend?
- Why does my tracking number say "not found"?
- Do you ship to my country?
- Can I upgrade my shipping speed after my order is placed?
- What shipping carriers do you use? Do I need to sign for my package?
- My package was lost. What now?
- Do you ship to APO/FPO addresses?
Can't find what you're looking for?
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Support Hours
Monday - Friday
Phone: 9AM - 5PM PST
Live Chat: 9AM - 8PM PST
Closed on Major U.S. Holidays
Call Us
1-888-438-5443